Reclamos
VA
15/11/2025 21:06
Hoy 15/11 hice un encargo atraves de uber y no me llego el pedido completo.
se entiende que si alguien realiza un pedido de "farmacia es de suma urgencia" estoy solo con un niño enfermo y no llega el pedido que necesitaba, estoy super molesta.
llamo a la tienda y me dicen que solucionaran mi problema que me contacte al whatsaap, es escribo y lo unico que me dicen es que debo verlo con uber atravez de la misma app, no respondieron mas mis llamados y ni mis whatsaap, se burlan de la gente como quieren, notificaciones de la app tampoco tengo como me dijeron. necesito una solución, y créanme que esto no quedara aquí solo como reclamo.
Lamentamos sinceramente las molestias ocasionadas y comprendemos la frustración que esta situación pudo generar. Lamentablemente, al momento de preparar su pedido, se verificó que el producto solicitado no se encontraba disponible en stock y siguiendo el procedimiento establecido por la plataforma, se informó de inmediato a Uber Eats para gestionar la devolución correspondiente, dado que el cobro y los reembolsos se realizan exclusivamente por ese medio, sin intervención directa de la farmacia.
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